At Tuesday’s Coppell City Council meeting, a presentation by chief communications Strategist Hannah Cook informed the public about the upcoming utility billing system conversion. 

The project discovery for the Utility Billing Conversion began in 2016, slowly making its way towards finalization. The goal of this project is to replace the existing utility billing company, Logos Utility Billing, with Munis Utility Billing. To the customer, this change looks like a difference in portals. The previous eSuite portal will now be replaced with the Citizen Self Service (CSS) portal. 

There are numerous reasons for this change. For one, this new system betters the security of the customers. With the new portal, two-factor authentication will be used to secure registration. Not only will this change better the security for customers, it will also better the efficiency of accessing billing information.

“Right now if somebody wants to change their contact information or update their bill preferences, they have to either call utility billing or actually come to town center to make that change,” Cook said. “With this new system, [however,] residents will be able to make that change themself.”

The CSS Portal and the Munis Utility Billing system are expected to go live in February.

Furthermore, the city council approved a proclamation for November as Movember Month in honor of raising awareness for men’s health.

Coppell Fire Department Chief Keven Richardson explains how through this campaign, people are able to recognize men’s health.

“The idea behind the campaign is for men to not shave in the month of November and what that would do is bring awareness to what we talked about (men’s health issues and their effects on males across the United States and world),” said Richardson. “It’s all for a good cause.”

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